Saturday, September 11, 2021

fastrak customer service los angeles

Please be aware of roads that may be "cashless tolls" and drivers on these roads are not able to pay cash once they have entered these roads. You automatically opt into our e-Toll service program and will be charged $17.00 plus GST/HST per rental, plus incurred kilometer charges and video tolls at the maximum prevailing rates posted by the toll authority. The charges may take 4-8 weeks after the rental to be billed to your billing account or credit card/debit card on file. Each toll agency in Southern California has their own billing and customer service center. For convenience, all toll facilities in the San Francisco Bay Area instead share the same billing and customer service center.

fastrak customer service los angeles - Please be aware of roads that may be

Although anybody with a FasTrak transponder can use it to pay tolls on any California toll facility using the system, people are encouraged to open their accounts with the local agency in charge of the one that they use the most. Each center establishes its own fee and discount structures, and people may be charged a fee if the majority of their FasTrak use occurs elsewhere. Currently, FasTrak transponders are not compatible with E-ZPass and other ETC systems used in other states because they use a different specification than Title 21. If a vehicle does not have a transponder, or if a transponder is not detected at the toll plaza, a violation enforcement system triggers cameras that capture photos of the vehicle and its license plate for processing. If the license plate is registered as belonging to a FasTrak user, the account is debited only the toll charge, and no penalty is charged.

fastrak customer service los angeles - You automatically opt into our e-Toll service program and will be charged 17

Otherwise, a toll violation notice is sent to the registered owner of the vehicle. In the case of drivers whose vehicles are company owned or leased, as long as the vehicle license plates are properly listed, the violations will be sent to the registered owner and not the employee driver. Yes, Budget allows drivers to use toll roads in a rental car. Should you encounter a toll booth, you can either pay the toll using cash or opt for our e-toll service. The e-toll service includes a daily fee, plus the cost of all tolls.

fastrak customer service los angeles - The charges may take 4-8 weeks after the rental to be billed to your billing account or credit carddebit card on file

If you use e-tolls, you agree to pay these fees as well as other charges associated with your rental. Pay-by-Plate allows users to pay for their trips after using the South Bay Expressway when they couldn't or didn't pay at the time of the trip. For example, if a driver got on the road and then realized he did not have cash or a credit card, he could still drive on the facility, and then use Pay-by-Plate afterward to pay the toll and avoid a fine for toll violation. It is important that if you plan to use the Pay-by-Plate program, travel on the toll road is in the cash/credit lanes and not the full speed FasTrak lanes for pre-paid customers. Your transponder may be used to pay tolls on the Metro ExpressLanes on the I-10, I-110 and any California toll facility bearing the FasTrak logo, with the exception of the San Francisco Airport Parking Facility. The associated tolls will be charged to your account in accordance with the rules, regulations, and procedures of that FasTrak toll facility.

fastrak customer service los angeles - Each toll agency in Southern California has their own billing and customer service center

It is your responsibility to be aware of and comply with such rules, regulations, and procedures. If you use your transponder or a vehicle registered to your FasTrak account on a FasTrak toll facility, you agree to pay the tolls charged by that FasTrak toll facility, whether billed by Metro or any other FasTrak toll facility. You agree that Metro may share with the operator of such FasTrak toll facility and its agent's information necessary for the processing and collection of tolls and other fees. The toll amount due will be automatically deducted from your FasTrak® account and the violation penalty will be waived.

fastrak customer service los angeles - For convenience

Faneuil will provide efficient, courteous and quality service while effectively managing operations for the expanding ExpressLanes. The CSC Operations contract is expected to be 8 years with 6 additional option years at an estimated $169 million value. Faneuil will take over the operation of a customer service center in El Monte, CA, and create a new customer service operations/call center location near Torrance, CA. Budget offers a convenient e-Toll service for travelers who want to drive on toll roads. You will be charged for the cost of the tolls, plus a service fee of $5.95 per usage day, plus the cost of the toll.

fastrak customer service los angeles - Although anybody with a FasTrak transponder can use it to pay tolls on any California toll facility using the system

This fee will only apply to each day during your rental where you choose to use the e-Toll. The all-electronic toll collection system being introduced in 2021 at the Bay Area's seven state-owned toll bridges is similar to the system used at the Golden Gate Bridge, which adopted all-electronic tolling in 2013. Automated, high-speed cameras will capture images of license plates, and the FasTrak customer service center will process the images and then mail an invoice each month to the address at which the vehicle is registered with the DMV. Pay-by-Plate is intended for occasional users to avoid receiving a violation because they were unable to pay at the time they used the road. Closing your FasTrak account to solely use our Pay-by-Plate option would cost you more than using your FasTrak account.

fastrak customer service los angeles - Each center establishes its own fee and discount structures

FasTrak is the easiest, least expensive, and most convenient way to pay tolls on South Bay Expressway, allowing you to bypass tollbooths at full highway speeds. FasTrak customers also receive significantly discounted toll rates. If you use the South Bay Expressway even a few times per month, we suggest you keep your FasTrak account open. When the Metro ExpressLanes opened in Los Angeles in late 2012, it introduced FasTrak transponders with a special switch that indicates the number of occupants in the vehicle. For the convenience of their FasTrak customers in the Greater Los Angeles urban area who may also use the Metro ExpressLanes, TCA began offering switchable transponders in 2013, and the 91 Express Lanes followed suit by 2015. The Bay Area FasTrak Customer Center then started to offer switchable transponders, under the name "FasTrak Flex", in summer 2015.

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In other HOT lane facilities, drivers "declare" that they are a carpool by covering their FasTrak transponder in a mylar bag. A toll collected based on a license plate is called an Image Toll and can be identified on the customer statement by noticing the license plate number listed instead of the transponder number. If one fails to correctly list license plates on their account, the FasTrak customer will receive toll violation notices as if they were another driver.

fastrak customer service los angeles - If a vehicle does not have a transponder

If a FasTrak customer receives a toll violation notice under these circumstances, they only refer to the reverse side of the Toll Violation notice and complete the section at the bottom of the notice that will add the new vehicle to their account. Conversely, a license plate should be removed from an account after a change in ownership, otherwise resulting in paying for another driver's tolls via the Image Toll process. As drivers pass toll points or get on a ramp entering or exiting the toll road, an electronic reader scans for a transponder and charges the associated account. If you don't have a transponder, a camera will take a photo of your car's license plate and wait for you to pay online. Since 2014, there have been no attendants posted in toll booths to take payments.

fastrak customer service los angeles - If the license plate is registered as belonging to a FasTrak user

South Bay Expressway's Pay-by-Plate Terms and Conditions require that customers pay their tolls within four business days of taking the trip on South Bay Expressway. WE DO NOT MAIL BILLS FOR TOLLS TO CUSTOMERS. IT IS YOUR RESPONSIBILITY TO REPORT AND PAY FOR YOUR TRIP. If a customer fails to pay for his toll within four business days, he will be in violation and will be subject to a $40 minimum penalty. SBX has a separate toll schedule for Pay-by-Plate tolls that is $2 higher per trip than cash or credit card tolls.

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It's easy to pay your Pay-by-Plate tolls on our Web site at SBXthe125.com. We appreciate your business and hope that if you have the opportunity to use the South Bay Expressway in the future, you'll choose to do so. You can pay for your tolls at our automated cash and credit card machines at the time of your trip, or you can take advantage of our Pay-by-Plate program and pay your toll within four business days. There has been a recent push to strictly use open road tolling only.

fastrak customer service los angeles - In the case of drivers whose vehicles are company owned or leased

The Golden Gate Bridge began requiring electronic payments for all tolls in March 2013, and all the Orange County toll roads run by TCA likewise did the same in May 2014. For those who do not carry a FasTrak transponder, both the Golden Gate Bridge District and TCA offer toll-by-plate accounts, and accept one-time payments via online or by phone. All of California's HOT lanes only use open road tolling; cash is no longer accepted. FasTrak is, by far, the easiest and preferred way to pay tolls on every tolled bridge, lane and road throughout the state. In California, there are eleven agencies operating toll facilities. For information about local agencies, how to pay tolls, sign up for an account or address a violation notice, please click on the relevant tolling location.

fastrak customer service los angeles - Yes

Be aware that some toll roads will only accept certain forms of payment. For example, some toll booths do not accept cash, whereas others will accept cash but not a credit or debit card. Some toll roads only accept electronic payments—you won't have the option to pay with cash or card. Already have your own California FasTrak® or ExpressAccount®? You may use your personal FasTrak®account to pay tolls while driving a rental car in California.

fastrak customer service los angeles - Should you encounter a toll booth

Just add your rental vehicle's license plate to your FasTrak®account prior to driving. If you have an ExpressAccount®, add your rental vehicle's license plate to your account prior to driving the 73, 133, 241, 261 Toll Roads in Orange County. If you couldn't or didn't pay at the automated cash or credit card machine, you can avoid receiving a violation with our Pay-by-Plate option for your South Bay Expressway trips. Note that Pay-by-Plate tolls are $2 higher per trip than cash or credit card tolls and must be paid within four business days.

fastrak customer service los angeles - The e-toll service includes a daily fee

If you fail to pay the toll, a violation notice will be issued to the registered owner of the vehicle. You can avoid a violation with our new Pay-by-Plate payment option for your South Bay Expressway trips. If you receive a violation, the minimum penalty for nonpayment of a toll is $40 plus the amount of the toll and any applicable fees under California Vehicle Code §4770 and any other applicable law. If a violation occurs, you will be subject to all fees, fines, and penalties as provided by law.

fastrak customer service los angeles - If you use e-tolls

Ever since Metro first announced the details of its ExpressLanes program, converting HOV lanes to variable toll lanes on parts of the I-10 and I-110 debate has been fierce. In legacy media outlets, the debate has been over whether or not it is right or ethical for government to charge drivers for access to the lanes. In outlets devoted to transportation coverage, the debate has focused on a $3 monthly fee that ExpressLane transponder holders will incur if they drive in these lanes less than four times a month. The FasTrak transponder is compatible with all toll roads in California, including the bridges in the San Francisco Bay Area, toll roads and express lanes in the Los Angeles Area, and on the South Bay Expressway in San Diego.

fastrak customer service los angeles - Pay-by-Plate allows users to pay for their trips after using the South Bay Expressway when they couldnt or didnt pay at the time of the trip

FasTrak is not compatible with any other electronic toll system. You will be charged for all tolls plus a TollPass Convenience Charge of $3.95 per usage day that you generate a toll using the TollPass Service, not to exceed a maximum fee of $19.75 per Rental Period. There is no TollPass Convenience Charge on rental days that you don't use a toll road. Clean Slate was a discounted violation recovery program that permitted individuals with open violations on South Bay Expressway to resolve them for a significantly reduced amount. Once all toll and violation were paid, drivers became eligible to become FasTrak® customers and save up to 80% off cash/credit tolls; license plate registration is required.

fastrak customer service los angeles - For example

There was an overwhelming, positive response to Clean Slate and over 16,000 violations were resolved as a result of this one-time offer to get a Clean Slate and continue to enjoy the benefits of congestion-free travel on the South Bay Expressway. If you are a FasTrak customer and will be driving a rental car for any reason, be sure to add the rental car license plate information to your FasTrak account so you don't receive a violation notice. Cash and credit card customers will find the toll amounts printed on the automated cash and credit card machines at the entrances and exits to the South Bay Expressway.

fastrak customer service los angeles - It is important that if you plan to use the Pay-by-Plate program

Cash and credit card tolls for two-axle vehicles on South Bay Expressway range from $2.00 to $3.50. Vehicles with three or more axles pay two times the two-axle toll rate. When you open your FasTrak account at South Bay Expressway with a credit or debit card, the card is charged $40 in prepaid tolls for accounts with up to two transponders. Additional transponders require an additional $20 each in prepaid tolls. When your balance reaches or falls below the minimum account balance, your credit/debit card will be charged a minimum of $40 or $20 per transponder, whichever is greater.

fastrak customer service los angeles - Your transponder may be used to pay tolls on the Metro ExpressLanes on the I-10

For instance, if you have two transponders, your automatic re-bill amount would stay at $40. For questions specific to your account, please contact Customer Service. You must register the license plate of each vehicle to your account beforehand and properly mount your transponder in your vehicle windshield every time you use the South Bay Expressway or other FasTrak facility.

fastrak customer service los angeles - The associated tolls will be charged to your account in accordance with the rules

An unregistered vehicle, improperly mounted or hidden transponder could result in violations or fees as well as citation from the California Highway Patrol. If you have multiple vehicles, SANDAG just made it cheaper for each one to have its own transponder. If you didn't pay your toll at an automated cash or credit card machine and do not have a FasTrak account, you can avoid getting a violation by utilizing our Pay-by-Plate payment options. Click here to see all you need to know about making a Pay-by-Plate payment. Under California law, the California Department of Transportation was given the mandate to develop and maintain an open, statewide ETC specification.

fastrak customer service los angeles - It is your responsibility to be aware of and comply with such rules

This specification is known in the transportation industry as "Title 21" after it was added to Title 21 of the California Code of Regulations. FasTrak uses RFID technology near 915 MHz to read data from a transponder placed in a vehicle moving at speeds that may exceed 70 mph (112 km/h). The RFID transponder in each vehicle is associated with a prepaid debit account; each time the vehicle passes underneath a toll collection site, the account is debited to pay the toll.

fastrak customer service los angeles - If you use your transponder or a vehicle registered to your FasTrak account on a FasTrak toll facility

As the vehicle enters the toll lane, sensors detect the vehicle. The two-antenna configuration reads a transponder mounted on the vehicle's windshield. As the vehicle passes through the exit light curtain , it is electronically classified by the treadle based on the number of axles, and the ETC account is charged the proper amount. Feedback is provided to the driver on an electronic sign . If the vehicle does not have a transponder, or if a transponder is not detected at the toll plaza, the system classifies it as a violator and cameras take photos of the vehicle and its license plate for processing.

fastrak customer service los angeles - You agree that Metro may share with the operator of such FasTrak toll facility and its agents information necessary for the processing and collection of tolls and other fees

FasTrak® is the statewide toll collection system used to pay tolls electronically in California. With a FasTrak transponder and an account, you can pay tolls electronically on every tolled bridge, lane and road in California, eliminating the need to stop and pay cash at toll booths. Existing FasTrak® Accountholder Metro ExpressLanes Accountholders-­‐ You may have received this notice if your account vehicle information is not up to date. Login to your account at and add the license plate with an effective date prior to the violation date. You can open your FasTrak account with a credit card, cash or check.

fastrak customer service los angeles - The toll amount due will be automatically deducted from your FasTrak account and the violation penalty will be waived

If you open an account with a valid credit card, FasTrak collects an initial prepaid balance of $25 per toll tag. AFasTraktransponder is a small radio device that is mounted on the windshield inside the vehicle. Overhead antennas in the I-15 Express Lanes read the transponder and deduct the correct toll electronically from the customer's prepaidFasTrakaccount. Customers traveling in the Express Lanes with one or more passengers should place the transponder inside the provided Mylar bag to travel without toll charges for that trip. Carpools, vanpools, transit riders, permitted clean air vehicles, and motorcycles can use the Express Lanes for free without a transponder – all day, every day.

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Solo drivers can get FasTrak online or at Costco and pay the toll automatically to use the I-15 Express Lanes. Tolls vary based on your entry and exit point and the number of axles on your vehicle. To quickly and easily determine the toll for trucks and commercial vehicles, or for the cash or credit card toll, use our Toll Calculator on the right side of this Web page.

fastrak customer service los angeles - The CSC Operations contract is expected to be 8 years with 6 additional option years at an estimated 169 million value

You may enter South Bay Expressway from the north at SR 54 and at Otay Mesa Road/SR 905 from the south. The Expressway also features several convenient on/off ramps located at San Miguel Ranch Road, East H Street, Otay Lakes Road/Telegraph Canyon Road, Olympic Parkway, and Birch Road. At each of these locations, you can use FasTrak to pay the toll electronically or stop and pay with cash or a credit card.

fastrak customer service los angeles - Faneuil will take over the operation of a customer service center in El Monte

Tired of sitting in gridlock on South Bay roads and highways? The 10-mile express toll road extends from Otay Mesa Road/SR 905 in Otay Mesa near the international border north through eastern Chula Vista to SR 54 in Spring Valley. This connection gives drivers convenient access to Downtown, Sorrento Valley, Santee, I-8, and I-15, as well as Otay Mesa, Mexico, and more. The road provides a fast, reliable, scenic commute every time. However, FasTrak users receive significantly discounted toll rates — and FasTrak also is the easiest way to pay tolls because there is no stopping. You sign up with a credit/debit card that allows your account to be replenished automatically when funds get low, so you never have to worry about carrying change.

fastrak customer service los angeles - Budget offers a convenient e-Toll service for travelers who want to drive on toll roads

You can easily manage your account any time on the internet. FasTrak is the statewide toll collection system used to pay tolls electronically in California. FasTrak lets customers pay their tolls electronically on the I-15 Express Lanesand South Bay Expresswayin San Diego County, and any toll road, bridge, or express lane in California bearing the FasTrak logo. FasTrak is the electronic toll collection system used in the state of California in the United States. The system is used statewide on all of the toll roads, toll bridges, and high-occupancy toll lanes along the California Freeway and Expressway System. GET your FasTrak ® toll tag.SET the tag for solo or carpool.

fastrak customer service los angeles - You will be charged for the cost of the tolls

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